Customer Success Manager - Pharmacovigilance
Core
Strategic bridge between Veeva and global life sciences organizations, empowering them to maximize the value of Veeva's Pharmacovigilance (PV) suite.
Role type
Senior Customer Success Manager (Pharmacovigilance)
Builds
Veeva Pharmacovigilance applications
Domain
Life Sciences / Pharmacovigilance
Required skills
Pharmacovigilance domain expertise, executive stakeholder management, strategic advisory, cross-functional collaboration, customer roadmap planning
Preferred skills
Pharmacovigilance software experience, SaaS/cloud application management, Veeva Vault experience
Responsibilities
Support 4-6 large global customers post-implementation, act as trusted advisor to business decision makers, liaise with internal stakeholders (Strategy, Sales, Product), provide strategic guidance to optimize application use, facilitate customer-to-customer connections
Seniority
Senior, hands-on IC