Travel Support Specialist (Remote)
Core
Provide guidance, answer questions, manage updates, and ensure travelers receive reliable support throughout their travel planning and booking experience.
Role type
Travel Support Specialist
Builds
Travel itineraries, bookings, and modifications for clients
Domain
Travel and Tourism
Deliverable
client delivery
Required skills
customer service, travel planning, booking modifications, cancellations, destination information, client record management, follow-up communication, problem-solving
Preferred skills
travel industry experience, hospitality experience, ability to learn booking platforms
Responsibilities
Respond to client inquiries via email, phone, and messaging; assist with travel planning and booking changes; provide destination and process information; maintain client records; follow up pre- and post-travel; address client concerns.
Seniority
Individual Contributor