Customer Onboarding Specialist, Mandarin Speaking
Core
Welcome and onboard newly signed Mandarin-speaking restaurant partners to the Owner platform, ensuring high-quality mobile app and website launches.
Role type
Customer Onboarding Specialist (Mandarin-speaking)
Builds
Owner platform (all-in-one system for local businesses including restaurants)
Domain
SMB SaaS / Restaurant Technology
Deliverable
product features
Required skills
Mandarin (native/C1-C2), English (native/C1-C2), account management, cross-functional collaboration, process improvement, client education, product feedback
Preferred skills
Restaurant industry experience (1+ year)
Technologies
Salesforce
Responsibilities
Manage high volume of inbound/outbound emails, calls, and SMS with partners; coordinate internally across product and engineering teams; collect necessary assets and information; set expectations ahead of launch; ensure smooth handoff to Restaurant Success Manager; coach partners on online ordering setup best practices; provide product feedback to engineering team.
Seniority
Individual Contributor