Learning & Development Consultant - Claims & Recoveries (12 Month Fixed Term)
Core
Own technical learning, onboarding, and development plans for Claims and Recoveries teams, supporting system transitions and capability building.
Role type
Learning & Development Consultant (Claims & Recoveries)
Builds
Formal training packs, learning guides, work instructions, job aids, role-based learning pathways, and career trees for Claims and Recoveries teams.
Domain
Insurance/Financial Services (Claims & Recoveries)
Required skills
Learning material development (eLearning, documentation, job aids), instructional design, training facilitation, stakeholder partnership, competency validation, learning needs assessment, project planning
Preferred skills
System/technology change support, claims/insurance industry knowledge, learning platform authoring (Articulate, Learning Hub), research insights utilization
Technologies
Articulate, Learning Hub, Duck Creek
Responsibilities
Translate new processes into formal training materials, create role-based learning pathways, identify capability gaps, host upskilling sessions, evaluate training effectiveness
Seniority
Mid-Senior, hands-on IC