Application - Support & Development Engineer (L2)
Core
L2 Support & Development Engineer bridging support agents and L3 teams, resolving advanced incidents and building internal tools/automations.
Role type
Senior IC Support & Development Engineer
Builds
Internal support tools, endpoints, and automations for the support team
Domain
E-commerce / Technical Support
Deliverable
production ML models | product features | dashboards & analysis
Required skills
PHP (Symfony), C# (.NET Core), SQL (PostgreSQL), Git, incident investigation, code review, technical documentation
Preferred skills
Kibana, Grafana, product taxonomy management, AI/automation (MCP), frontend (React/Vue), DDD/Hexagonal Architecture
Technologies
PHP, Symfony, C#, .NET Core, PostgreSQL, SQL, Git, Freshdesk, Kibana, Grafana, React, Vue
Responsibilities
Resolve advanced L2 tickets involving database usage and SQL queries; investigate complex incidents and apply code changes; create endpoints for internal platforms; fix bugs and build small features; develop AI-powered support tools; maintain technical documentation
Seniority
Mid-Senior, hands-on IC