Support Engineer

Melbourne, Victoria💼 Full-time🗓 2026-09-19 → 2026-09-28

Core

Diagnose, resolve, and prevent complex technical issues in an AI-powered healthcare product to ensure reliability and scale in high-stakes clinical environments.

Role type

Support Engineer (AI/Healthcare)

Builds

AI-powered medical scribe and clinical care tools

Domain

Healthcare + AI/ML

Deliverable

client delivery

Required skills

debugging, system monitoring, root cause analysis, technical documentation, web development understanding, Python, React, Node, FastAPI, MongoDB

Preferred skills

proactive problem-solving, empathy, ability to explain technical concepts to non-technical users

Responsibilities

Act as escalation point for complex technical issues; perform in-depth analysis and debugging; monitor server health and system status; collaborate with engineering to reproduce and resolve problems; proactively identify systemic issues to improve product reliability.

Seniority

Mid-level, hands-on IC

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About Heidi

Heidi is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors. We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consu