Customer Support Analyst
Core
Resolve technical issues for hotel teams across a sophisticated platform via chat, email, and phone, investigating root causes in workflows, payments, and integrations.
Role type
Customer Support Analyst (Technical)
Builds
Support operations for hotel technology and hospitality clients (via careerplan.io/jobs/8d263e58-50e0-475b-9952-d53efb1f88c3-customer-support-analyst-at-jobgether)
Domain
Hospitality technology / SaaS
Deliverable
client delivery
Required skills
Root cause analysis, troubleshooting, high-volume case management, AI tool usage, technical writing, cross-functional collaboration
Preferred skills
Hotel operations knowledge, Property Management Systems, Salesforce, Jira, French, Dutch, German, Spanish, Gujarati, or Swedish
Responsibilities
Resolve 30+ daily customer cases across multiple channels; investigate complex issues involving workflows and integrations; escalate significant problems to senior teams; create Jira tickets for engineering; improve knowledge base and support practices; utilize AI tools to enhance workflow efficiency.