Customer Success Representative (ANZ)
Core
Ensure clients are successfully onboarded, adopt solutions effectively, and derive maximum value from products by acting as a trusted adviser and advocate.
Role type
Customer Success Representative
Builds
Customer onboarding, product training, adoption of new features, and engagement strategies
Domain
Veterinary / Pet industry + SaaS
Deliverable
product features
Required skills
Customer onboarding, product training, health monitoring, risk mitigation, feature adoption guidance, cross-sell/upsell identification, CRM management, multi-project management, presentation skills
Preferred skills
Veterinary or pet industry experience
Technologies
Salesforce, HubSpot
Responsibilities
Support customer onboarding from sales to implementation, conduct product training sessions and demonstrations, monitor customer health and satisfaction, identify and address at-risk customers, guide customers in adopting new features, provide recommendations to optimize usage, collaborate with internal teams to address customer needs, identify expansion opportunities, act as the voice of the customer, develop case studies and testimonials
Seniority
Mid-level, hands-on IC