Operations & Customer Support Associate, Pharmacy
Core
Serve as a primary point of contact for patients regarding pharmacy orders, coordinating with pharmacy partners and medical teams to ensure accurate prescription fulfillment and timely delivery.
Role type
Operations & Customer Support Associate (Pharmacy)
Builds
Prescription fulfillment workflows and patient support processes
Domain
Healthcare / Pharmacy Operations
Deliverable
client delivery
Required skills
Order monitoring, issue resolution, stakeholder coordination, documentation, performance reporting, Zendesk, Athena, spreadsheets
Preferred skills
Shopify familiarity, healthcare or e-commerce experience
Responsibilities
Serve as a primary point of contact for patients with questions or concerns about pharmacy orders; Coordinate with pharmacy partners to ensure prescriptions are processed accurately and fulfilled; Monitor pharmacy operations and order status, proactively identifying potential delays; Work with pharmacy and medical teams to resolve order discrepancies; Provide customer support through phone, email, and messaging platforms; Identify opportunities to improve pharmacy order fulfillment processes; Maintain accurate documentation of patient interactions and operational issues; Prepare and provide performance updates and reports highlighting operational trends.
