Recoveries Specialist
Core
Manage a portfolio of late-stage commercial recoveries end-to-end, from contact and negotiation to resolution, balancing commercial outcomes with a fair customer approach.
Role type
Senior IC recoveries specialist (commercial/SME lending)
Builds
Payment arrangements, settlements, and resolutions for late-stage commercial accounts
Domain
Financial services / Commercial lending / Debt recovery
Required skills
Late-stage collections experience, negotiation, skip tracing, financial hardship assessment, litigation management, KPI management, complex account handling, difficult conversation management
Preferred skills
Commercial/SME lending background, litigation or legal recoveries experience, Salesforce proficiency
Technologies
Salesforce
Responsibilities
Manage a portfolio of late-stage commercial recoveries end-to-end; Negotiate payment arrangements, settlements, and appropriate resolutions; Conduct skip tracing and investigations to re-establish customer contact; Assess and respond to financial hardship applications; Liaise with solicitors, field agents, and other third parties; Manage accounts that may progress towards litigation or external recovery action
Seniority
Experienced, hands-on IC