Founding Customer Success Manager
Core
Own customer onboarding, implementation, and ongoing operational workflows for B2B accounts receivable management.
Role type
Founding Customer Success Manager (IC)
Builds
Customer success operations and internal process automation for AR workflows
Domain
B2B Finance / Accounts Receivable / AI Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Customer onboarding, implementation management, escalation handling, cross-functional collaboration, process improvement, operational problem solving, written communication, startup adaptability
Preferred skills
Finance/accounting team experience, process building from scratch, HubSpot/Slack/Notion/Linear proficiency, technical implementation management
Technologies
Slack, email, HubSpot, Notion, Linear
Responsibilities
Own customer onboarding and implementation workflows, manage ongoing customer relationships, coordinate escalations, operate in customer communication channels, help configure workflows, improve internal systems and SOPs, work cross-functionally with engineering and sales, identify and solve operational bottlenecks, scale customer operations
Seniority
Senior, hands-on IC