Technical Product Support Engineer - Endpoint/MTD (Device) & Cybersecurity
Core
Technical expert responsible for supporting customers using Zimperium's mobile threat defense solution, diagnosing issues, and ensuring high customer satisfaction.
Role type
Senior IC Technical Product Support Engineer (Endpoint/MTD)
Builds
Real-time, on-device protection for mobile applications and devices against malware, phishing, and zero-day exploits
Domain
Enterprise mobile security, cybersecurity, mobile threat defense
Deliverable
client delivery
Required skills
SQL, Python scripting, Java scripting, Unix, mobile architecture, MDM solutions (MS-Intune, AirWatch, Mobile Iron, Citrix), SIEM tools (ArchSight, Splunk), cloud architecture (AWS, Linux Containers/Docker, OpenStack, PostgreSQL, Kafka), debugging, troubleshooting
Preferred skills
Android Studio (adb, junit), xCode, iOS/Android app delivery and deployment concepts
Responsibilities
Troubleshoot and debug issues reported by customers regarding mobile applications and SaaS delivery models; maintain high customer satisfaction and take ownership of customer issues; validate customer-specific fixes and releases working with QA team; develop technical documentation for specific customer needs; gather customer feedback and create JIRAs for engineering to work on unresolved product issues; collaborate with customer success, development, and product teams across time zones
Seniority
Senior, hands-on IC
