Customer Success Coordinator
Core
Own the day-to-day client experience from onboarding and training through ongoing engagement, satisfaction, and retention.
Role type
Customer Success Coordinator
Builds
Customer relationships and retention across Canadian and US markets
Domain
Technology
Deliverable
client delivery
Required skills
onboarding and training, relationship building, CRM management, feedback documentation, growth opportunity identification, cross-functional collaboration
Preferred skills
bilingual proficiency, entrepreneurial mindset, fast learning, adaptability
Responsibilities
Lead onboarding and training for new clients, serve as primary day-to-day contact for clients, listen to customer feedback and document insights, identify growth and upselling opportunities, collaborate with sales and product teams, maintain accurate CRM records, support product demonstrations, research industry developments
Seniority
Early-career, up to 2 years experience
