Customer Service Specialist
Core
First point of contact for new and existing customers, providing friendly, knowledgeable support across phone and email to help them find the right solutions.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved enquiries
Domain
Private health insurance
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, attention to detail, navigating multiple systems, building rapport
Preferred skills
Previous customer service, contact centre, banking, insurance, superannuation experience
Responsibilities
Deliver exceptional customer service via phone and email, Provide clear and accurate information about products and services, Resolve enquiries and identify opportunities to improve customer experiences, Maintain accurate customer records across multiple systems
Seniority
Entry to Mid-level