Customer Service Officer | Brisbane
Core
Handling inbound calls, emails, and live chat to answer questions, resolve complaints, and update customer records in a CRM.
Role type
Customer Service Officer
Builds
Customer support interactions for Brisbane businesses
Domain
Customer Service / Call Centre
Deliverable
client delivery
Required skills
Customer service experience, clear communication, patience, computer literacy, reliability, target orientation
Responsibilities
Handling inbound calls, emails, and live chat; Answering questions about orders, accounts, and services; Resolving complaints and following them through; Updating customer records in a CRM; Working with other teams to get things sorted