Global Sales & Technical Support Assistant
Core
Provide operational, sales, and technical support to professional sellers on a global pre-loved fashion marketplace, ensuring their onboarding, tool adoption, and platform success.
Role type
Senior IC sales and technical support specialist (marketplace operations)
Builds
Seller onboarding workflows, automated bulk upload integrations, and operational support processes for professional sellers
Domain
Fashion e-commerce / Marketplace / Circular economy
Required skills
B2B operations, seller onboarding, technical account support, process improvement, data analysis, API integration, JIRA triage, MS Excel
Preferred skills
French, English, Italian, automated solutions (APIs, Bulk Upload tools), inventory management systems
Responsibilities
Deliver high-touch operational and sales assistance to address partner queries; Assist in the rollout of cross-partner initiatives and supply development projects; Own the end-to-end operational onboarding of new professional sellers; Improve internal processes and eliminate operational bottlenecks; Consolidate seller feedback to help managers tailor success plans; Troubleshoot and respond to technical assistance requests; Act as the primary liaison for technical issues, performing initial triage and pre-investigation; Take charge of the technical onboarding and integration of top-tier sellers onto automated bulk upload tools; Update external and internal support documentation and compile recurring technical requests
Seniority
Mid-level, hands-on IC
