Data Centre Client Success
Core
Provide operational support and client engagement for data centre services, focusing on onboarding, reporting, and issue resolution.
Role type
Associate Client Success (Data Centre Operations)
Builds
Client onboarding, operational reports, and service delivery for data centre clients
Domain
Data Centre Operations / Infrastructure Services
Deliverable
client delivery
Required skills
client services, account coordination, reporting, issue resolution, KPI analysis, project coordination, documentation creation, data troubleshooting, case management
Preferred skills
relationship building, problem solving, attention to detail
Technologies
case management systems, reporting dashboards
Responsibilities
Guide new clients through onboarding and training, organize client workshops and strategy sessions, monitor and analyze KPIs, create client resources and reports, troubleshoot data issues with technical teams, handle service requests, maintain client interaction records, coordinate client projects