Customer Service and Product Support Specialist
Core
Handle customer inquiries, product support, and warranty claims for Alpinestars' motorsports and action sports gear via eCommerce channels.
Role type
Customer Service & Product Support Specialist
Builds
Customer satisfaction and accurate product data for Alpinestars' eCommerce platforms
Domain
Consumer goods / Motorsports & Action Sports
Deliverable
client delivery
Required skills
Product support, warranty claims processing, CRM tools (Salesforce), Ecommerce tools (Shopify, Gorgias), ERP systems (Full Circle), technical product troubleshooting, data analysis
Preferred skills
Motorsports/technical gear passion, consumer goods experience
Responsibilities
Respond to customer and dealer inquiries regarding product performance, fitment, and usage; Intake and resolve product support cases including quality concerns and fit issues; Document claims and coordinate with internal departments for resolution; Assist with returns, exchanges, and order corrections; Collaborate with product and marketing teams on product specifications; Identify trends in customer feedback and escalate concerns; Generate service and claims reports
Seniority
Entry-level to Junior