IT Support Engineer
Core
Enterprise application support and Windows administration for essential services across Australia and New Zealand, including troubleshooting complex issues and managing technical support tickets.
Role type
Senior IC IT Support Engineer
Builds
Stable IT operations and improved support outcomes for correctional facilities and other essential services
Domain
Government / Essential Services / IT Infrastructure
Required skills
Windows administration, enterprise application support, hardware troubleshooting, Microsoft SQL Server, T-SQL, system upgrades, change management, automation, AI tool application
Preferred skills
Windows Server, IIS, Active Directory, service accounts, APIs, data synchronisation, ITIL, change management
Technologies
Windows, Microsoft SQL Server, T-SQL, IIS, Active Directory, APIs
Responsibilities
Manage technical support tickets from investigation to resolution, troubleshoot enterprise applications and Windows systems, install and support PCs and peripherals, support system upgrades and changes, identify automation improvements, work with customer ICT teams and developers
Seniority
Mid-Senior, hands-on IC