Customer Care Coordinator - Home Care across Brisbane Northside
Hybrid
Core
Primary point of contact for home care clients, guiding them through their aged care journey and ensuring personalized care delivery.
Role type
Customer Care Manager (Home Care)
Builds
Personalized care plans and coordinated home care services for older Australians
Domain
Home Care / Aged Care
Deliverable
client delivery
Required skills
Communication, relationship-building, care plan development, service monitoring, collaboration with health professionals, workforce planning support, MS Office, CRM systems
Responsibilities
Act as main point of contact for clients, build relationships with clients and families, conduct assessments and develop care plans, monitor service delivery, collaborate with Registered Nurses and Allied Health professionals, support workforce planning and recruitment
Seniority
Individual Contributor
