Administrative Assistant – Customer Service
Core
First point of contact for participants, families, and referral partners, managing enquiries and supporting intake processes for a disability and community services organization.
Role type
Administrative Assistant – Customer Service
Builds
Customer service interactions and participant intake/onboarding workflows
Domain
Disability services / Community services
Deliverable
dashboards & analysis
Required skills
Verbal and written communication, Organization, Time management, Problem-solving, Microsoft Office, CRM systems
Preferred skills
NDIS sector experience, Understanding of NDIS supports, Client management systems
Responsibilities
Manage inbound and outbound enquiries via phone, email, and SMS; Support participant intake and onboarding processes; Create and maintain participant records and data systems; Coordinate referrals and service enquiries; Assist with scheduling changes and service requests; Support complaints, feedback, and incident triage processes; Prepare correspondence and administrative documentation; Liaise with internal teams to ensure timely resolution of enquiries.