Enquiry Centre Advisors
Hybrid
Core
Inbound service advisor handling telephone enquiries for Personal Independence Payment (PIP) and Disability Living Allowance (DLA) claims, resolving issues and booking appointments.
Role type
Customer service advisor (inbound)
Builds
High-quality claimant experience for new and existing benefit claimants
Domain
Public sector / Social security / Disability benefits
Deliverable
client delivery
Required skills
Telephone communication, data entry, problem resolution, time management, adaptability
Responsibilities
Answering calls from claimants and representatives, booking appointments, completing administrative tasks, resolving simple and complex issues
Seniority
Individual Contributor