Concierge Officer
On-site
Core
First point of contact guiding participants from referral through to booking and ensuring continued support.
Role type
Concierge Officer
Builds
Participant support pathways and appointment bookings
Domain
Disability support services (NDIS)
Deliverable
client delivery
Required skills
proactive mindset, empathy, communication, follow-up, attention to detail, KPI management
Responsibilities
Reaching out via phone, SMS, and email; Guiding conversations toward appointments; Following up to gather information; Managing referrals and bookings in systems; Coordinating with clinicians to prioritize appointments