Receptionist (20 hours weekly) (101628)
Core
Manages customer flow, greets visitors, coordinates appointments, and ensures timely service delivery in a clinical or social service center.
Role type
Front-line receptionist (customer service)
Builds
Customer service operations and appointment coordination
Domain
Social services / Clinical support
Deliverable
client delivery
Required skills
Customer service, data entry, system navigation, regulatory compliance knowledge, accommodation coordination, translation/interpretation, organizational skills
Preferred skills
Motivational interviewing, care management techniques, TANF program experience
Responsibilities
Greet customers and review provided information to connect them with staff, collect and scan customer data into systems, track wait times and recommend process improvements, enter/update customer information, coordinate accommodations and referrals, oversee reception areas and ensure multilingual materials are stocked, participate in customer service team communications