Rostering Coordinator
Core
Coordinate resourcing and rostering of security personnel to ensure service continuity, quality, and cost efficiency.
Role type
Service Delivery Coordinator (Rostering)
Builds
Security service delivery
Domain
Security services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Rostering and scheduling management, interpreting awards and pay rates, client and employee liaison, service quality monitoring, payroll processing, fatigue guideline compliance
Preferred skills
Experience with rostering software, ability to work autonomously and as part of a team
Technologies
Rostering software
Responsibilities
Maintain live rostering in system, act as primary contact for clients regarding rostering issues, monitor service levels and resolve non-conformances, prepare reports on overtime and KPIs, review payroll exception reports and raise adjustments
Seniority
Part-time relieving role