Implementation Specialist – Professional Services
Core
Deliver high-quality training and implementation of Censis SaaS applications (CensiTrac, LoanerLink, ScopeTrac) to facility staff and management, including end-user training, hardware testing, and operational readiness validations.
Role type
Implementation Specialist (Professional Services)
Builds
End-user training programs and operational readiness for Censis product suite
Domain
Healthcare technology / Sterile processing / SaaS
Required skills
Client training and facilitation, Hardware installation and troubleshooting, Software bug identification, Electrochemical and laser marking technologies, Data preparation and upload, Adobe/Word/Excel proficiency, Sterile processing environment knowledge
Preferred skills
CCSVP certification, Weekend/overnight shift availability, High travel tolerance (up to 75%)
Technologies
CensiTrac, LoanerLink, ScopeTrac, CensiTrac Analytics Modules, Adobe, Microsoft Word, Microsoft Excel
Responsibilities
Develop implementation strategies and identify installation problems, Train clients on product features and benefits, Provide demonstrations and in-services at client sites and virtually, Assist with hardware installation/uninstallation and operational readiness validations, Identify software bugs and necessary modifications, Maintain client satisfaction during implementation, Participate in software upgrade training, Build container definitions and commission instruments
Seniority
Individual Contributor