Assoc Mgr. Professional Services Consulting
Core
Lead and mentor a team of consultants delivering Workforce Management (WFM) and Human Capital Management (HCM) solutions globally, ensuring project consistency, scalability, and high customer satisfaction.
Role type
Senior Associate Manager, Professional Services Consulting
Builds
Global professional services engagements for WFM and HCM platforms
Domain
HR Technology / Workforce Management
Deliverable
client delivery
Required skills
Team leadership and mentoring, Project delivery management, Customer escalation and remediation, Resource forecasting and optimization, Process improvement, Stakeholder management, Strategic planning, Risk assessment, Change management, Executive presence
Preferred skills
MBA, Technical leadership, Partner management
Technologies
WFM solutions, HCM solutions
Responsibilities
Lead and mentor a team to ensure consistency and repeatability of project delivery; Serve as the primary escalation point for complex customer issues; Accurately forecast project staffing needs; Drive continuous improvement initiatives; Collaborate with senior leadership on strategy planning and resource allocation.
Seniority
Senior, hands-on IC with management responsibilities
