Sr Services Project Manager
Core
Lead customer-focused implementations of the UKG Pro Suite workforce operating platform, ensuring successful on-time deployments and exceptional customer experiences.
Role type
Senior Services Project Manager (SaaS Implementation)
Builds
UKG Pro Suite implementations for enterprise customers
Domain
Human Capital Management (HCM) / Workforce Management
Deliverable
client delivery
Required skills
Project management, SaaS implementation, cross-functional team leadership, risk management, scope control, stakeholder communication, HR/payroll/benefits process knowledge
Preferred skills
Managing multiple complex projects simultaneously, building relationships with customer executives, navigating escalations, fast-paced environment adaptability
Technologies
UKG Pro Suite
Responsibilities
Lead customer implementation projects from kickoff through go-live, develop and manage project plans and timelines, identify and resolve project risks and issues, set customer expectations and communicate progress, manage scope changes, facilitate meetings with customers and internal teams, ensure deliverables meet quality standards, hold teams and customers accountable for milestones
Seniority
Senior, hands-on IC