Technical Product Ops Specialist I
Core
Safeguard customer operations through continuous monitoring, assurance, and early risk detection for UKG's strategic premium customers.
Role type
L1 support and proactive monitoring specialist
Builds
Operational stability and payroll accuracy for enterprise customers
Domain
HCM / Payroll / Workforce Management
Deliverable
dashboards & analysis
Required skills
L1 support case management, proactive system monitoring, integration oversight, payroll process validation, root cause analysis, cross-functional escalation
Preferred skills
HCM operations experience, payroll systems knowledge, cloud operations, AI agents, RPA, analytical problem-solving
Technologies
AI agents, RPA, UKG platforms, third-party vendor integrations
Responsibilities
Manage L1 support cases for initial response and routing; Monitor customer-specific integrations and data flows; Run tailored system health checks; Validate payroll readiness and accuracy; Coordinate risk prevention and escalations; Contribute to post-incident reviews
