Field Service Engineer
Core
On-site technical expert ensuring hospitals and surgical teams have life-saving sterilization equipment that works flawlessly, directly impacting patient safety and clinical outcomes.
Role type
Field Service Engineer (Medical Devices)
Builds
Medical sterilization and disinfection systems for healthcare facilities
Domain
Healthcare / Medical Devices
Deliverable
physical/clinical work
Required skills
Preventive maintenance, troubleshooting, installation, repair, modification, inventory management, customer service, documentation, project planning
Preferred skills
Electronics/EE background, Medical Device industry experience, Field Service environment experience
Technologies
Service management systems (Siebel), Office applications (Word, Excel, Access)
Responsibilities
Schedule and perform installation, operation, planned maintenance, repair, and modification of ASP systems; Perform preventive maintenance and document performance; Troubleshoot and take corrective action on equipment issues; Provide emergency service support; Advise on design changes to improve efficiency; Manage customer expectations and assist hospital biomedical engineers; Process RMA returns; Manage personal trunk inventory.
Seniority
Mid-level, hands-on IC