Team Lead - HR/People Operations (m/f/d)
Core
Lead the Service & Support team in Germany, ensuring HR service quality, SLA compliance, and end-to-end employee lifecycle delivery while contributing to European-level initiatives.
Role type
Senior Team Lead, HR Operations (People Services)
Builds
HR service delivery processes and employee lifecycle workflows for German entities
Domain
HR Operations / People Services in the Travel/Tech industry
Required skills
German employment law expertise, HR operations process design, team coaching and development, SLA management, cross-functional collaboration, digital transformation adoption
Preferred skills
Multi-country HR experience, European operations knowledge, AI/automation interest, fluent German
Technologies
HRIS systems, automation tools, digital transformation platforms
Responsibilities
Lead and coach the Service & Support Germany team (4-5 FTE), take full accountability for HR service quality and SLA compliance, co-create HR processes with Excellence HQ, contribute to European-level initiatives and cross-country projects, adopt new tooling and explore automation opportunities
Seniority
Senior, hands-on IC with leadership responsibilities