Onboarding and Coaching Manager
Core
Guide new hourly team members through their first weeks, helping them build confidence, connect with culture, and grow into successful team members.
Role type
Senior Onboarding and Coaching Manager (People Operations)
Builds
A consistent, supportive onboarding experience for new hires in a healthcare technology company
Domain
Healthcare technology / Patient Services Operations
Required skills
Leadership experience, performance lifecycle management, HR policy navigation, coaching and development, data analysis, problem solving, attention to detail
Preferred skills
Healthcare, pharmacy operations, or regulated high-volume contact center experience
Responsibilities
Serve as dedicated leader and point of contact for new hourly hires from day one through transition to permanent team; Coach and develop new hires to build skills and confidence; Welcome new hires into company culture and values; Address attendance, performance, and conduct concerns through supportive coaching; Partner with Trainers to create positive learning environments; Ensure smooth handoff from Training to Operations; Track and analyze new hire engagement, performance, and attrition within first 90 days; Close the loop between Talent Acquisition, Training, and Operations by sharing insights.
Seniority
Senior, hands-on IC