Cloud Telephony Consultant

ManchesterFull-time£31k2026-11-03 → 2026-11-10

Core

Create call flow maps and technical documentation for cloud telephony systems to support sales and client teams in optimizing caller experiences.

Role type

Pre-sales Cloud Telephony Consultant

Builds

Call flow maps, technical presentations, and system documentation for cloud telephony platforms

Domain

Telecommunications / Unified Communications (UCaaS) / Contact Centre (CCaaS)

Required skills

Cloud telephony configuration, call flow mapping, UCaaS/CCaaS knowledge, technical documentation, pre-sales support, system analysis, project management, vendor integration knowledge

Preferred skills

Telephony vendor partnerships, complex case resolution

Technologies

UCaaS, CCaaS, cloud telephony portals

Responsibilities

Design and deliver call maps across multiple cloud telephony portals, produce client-facing technical presentations, provide technical consultancy to internal teams, offer pre-sales support, analyze system usage and performance data, collaborate with implementation and account management teams, provide training and documentation on cloud telephony features

Seniority

Mid-level, hands-on IC

About phmg

Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services.