IT Support Technician (Help Desk)
Core
Deliver enterprise help desk support to SpaceX staff, managing the full lifecycle of end-user IT services including onboarding, troubleshooting, and asset management for computers, mobile devices, and conference room technology.
Role type
IT Support Technician (Help Desk)
Builds
Enterprise IT services and support workflows for SpaceX employees
Domain
Aerospace / Enterprise IT
Required skills
Hardware troubleshooting, software troubleshooting, network connectivity support, printer configuration, asset lifecycle management, onboarding/offboarding procedures, Microsoft technologies
Preferred skills
macOS/iOS/Linux support, technical certifications (A+, Network+, MCSE), audio-visual equipment support, business-critical system support
Technologies
Microsoft technologies, macOS, iOS, Linux, wired/wireless networks, multifunction printers
Responsibilities
Provide 1st, 2nd, and 3rd tier enterprise help desk support; Manage on-site inventory and lifecycle of end-user IT assets; Procure, configure, and deploy computer hardware and mobile devices; Troubleshoot software and hardware issues; Support end-user network connectivity; Write instructional documentation
Seniority
Entry to Mid-level, hands-on IC
