Driver Support Agent
On-site
Core
Support prospective drivers across North America markets through their onboarding journey, guiding them through compliance steps and resolving roadblocks.
Role type
Customer support agent (driver onboarding)
Builds
A smooth, welcoming onboarding experience for prospective drivers
Domain
Transportation / Mobility
Deliverable
client delivery
Required skills
Technical proficiency with software and CRM tools, analytical problem-solving, multitasking, prioritization, clear communication, customer service, de-escalation
Preferred skills
Experience with Salesforce
Responsibilities
Follow up with driver applicants to guide them through applications, assist with compliance steps and documentation, troubleshoot inquiries, conduct proactive outreach, escalate complex issues
Seniority
Individual contributor, entry-level to mid-level