Patient Support Specialist
Core
Provide white-glove human support to patients, families, and employees navigating life challenges by connecting them to appropriate resources and services.
Role type
Senior IC patient support specialist (concierge-style)
Builds
Personalized support pathways and resource connections for individuals in crisis or recovery
Domain
Digital health / Patient support / Social services
Deliverable
client delivery
Required skills
Empathy, active listening, complex problem-solving, resource research, multi-channel communication, project management
Preferred skills
Healthcare navigation, social services background, concierge service experience
Technologies
CRM platforms, telephony systems, internal support tools
Responsibilities
Handle inbound requests via phone and email, conduct custom research to identify best-fit resources, contact providers to verify availability and cost, collaborate with hospital teams and HR leaders, manage multiple concurrent cases while meeting responsiveness metrics, provide clear next steps and thoughtful follow-up
Seniority
Mid-level, hands-on IC