Inbound Call Center Representative
On-site
Core
Answer inbound and outbound calls to members, physicians, and pharmacies to resolve issues and educate them on pharmacy benefits.
Role type
Inbound Call Center Representative
Builds
Member experience and issue resolution for a Pharmacy Benefit Management platform
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
Active listening, conversational speaking, data entry, multitasking, Windows/MS Office/G-Suite proficiency
Preferred skills
Salesforce Service Cloud, Talkdesk, CRM tools, benefits/insurance/prescription experience, complex issue resolution
Responsibilities
Answer inbound calls, make outbound calls, follow-up and document issues, route inquiries, conduct research, educate members on benefits, maintain HIPAA compliance
Seniority
Entry-level to Junior, 1+ years experience