IT Support Technician
Core
Provide 1st, 2nd, and 3rd tier IT support for SpaceX employees, managing the lifecycle of IT assets, hardware/software deployment, and troubleshooting in a high-paced environment supporting critical operations like launch and manufacturing.
Role type
Senior IC IT support technician
Builds
End-user computer infrastructure, printing, and conference room technologies
Domain
Aerospace / Enterprise IT
Required skills
Enterprise IT support, hardware deployment, software troubleshooting, network support, Microsoft technologies, asset management, instructional documentation
Preferred skills
Mac/iOS/Linux support, technical certifications (A+, Network+, MCSE), AV equipment knowledge, mission-critical system handling
Technologies
Microsoft, Mac, iOS, Linux, VLAN, network attached devices
Responsibilities
Provide 1st, 2nd, and 3rd tier support to SpaceX employees; Manage on site inventory and the total lifecycle of IT assets; Procure, configure and deploy computer hardware and mobile cellular devices; Troubleshoot software and hardware issues, in person and remotely; Configure and troubleshoot desktop, label and large multifunction printers; Network support and troubleshooting from device connectivity to VLAN configuration; Develop new workflows and solutions working with IT engineering groups; Write instructional documentation and convey highly technical ideas to non-technical people.
Seniority
Mid-level, hands-on IC
