Referral Coordinator - Full Time - Germantown, TN
Core
Manage scheduling of specialist consults, radiology services, and outside orders to ensure timely care coordination for cancer patients.
Role type
Administrative Referral Coordinator
Builds
Scheduling workflows for specialist consults and radiology services
Domain
Healthcare / Oncology
Required skills
EMR proficiency, scheduling, communication, documentation, follow-up, data entry, call handling, mail correspondence
Preferred skills
Cross-training, collaboration with physician pods, problem-solving
Responsibilities
Utilize electronic worklists to track and process incoming referrals; Schedule all outside orders prior to the attending provider's next follow-up visit; Monitor and adhere to due dates to meet treatment guidelines; Communicate with care teams, physicians, and scheduling staff to ensure coordination of services; Report scheduling barriers promptly to leadership; Confirm accuracy of referring physician and patient information; Document status updates and patient communications in the EMR; Follow up with patients to confirm appointments and provide scheduling support; Enter all scheduled appointment details in the EMR; Respond to incoming calls and emails related to referrals and outside orders; Mail appointment reminders and rescheduling letters as needed; Assist with ensuring continuity of care and closing the loop on appointment follow-through; Notify leadership of issues or workflow challenges in a timely manner; Support patient requests for appointment changes or updates; Collaborate with Physician Pods for clarification or additional referral information; Cross-train with other Referral Coordinators to support departmental efficiency; Perform other duties as assigned