Senior Assigned Support Engineer-(Designated / Premier Support)
Core
Trusted technical advisor for GitLab's largest Self-managed, Dedicated, and GitLab.com customers, ensuring environment stability and performance.
Role type
Senior Assigned Support Engineer (Designated / Premier Support)
Builds
Stable and performant GitLab environments for enterprise customers
Domain
DevSecOps / CI/CD / Linux Systems
Required skills
Linux systems administration (LFCE/RHCE), GitLab and CI/CD expertise, advanced troubleshooting, scripting (Ruby/Bash), support content creation, stakeholder management
Preferred skills
Kubernetes, serverless platforms, Ruby on Rails, DevOps practices
Technologies
GitLab, Zendesk, strace, Kubernetes, Ruby, Bash, Ruby on Rails
Responsibilities
Troubleshoot and resolve complex critical support issues via logs and Linux utilities; Build proactive relationships with key customer stakeholders to prioritize blockers; Collaborate with Product, Development, and Sales to drive bug fixes and influence roadmap; Create and improve support documentation and knowledge articles; Partner with Support Engineering team members through pairing sessions; Contribute to team growth by participating in hiring processes
Seniority
Senior, hands-on IC
