Regional Service Manager (QLD)
Core
Provide strategic oversight and operational leadership across the Dealer Network for BYD and DENZA new energy vehicles in Queensland, fostering partnerships and ensuring adherence to dealership standards.
Role type
Regional Service Manager (Automotive OEM Aftersales)
Builds
Dealer network service capacity and performance for BYD and DENZA vehicles
Domain
Automotive / New Energy Vehicles (NEV) / Aftersales
Deliverable
product features
Required skills
OEM Aftersales experience, dealer network management, strategic business acumen, stakeholder relationship building, operational improvement, customer experience management, complaint resolution, policy implementation
Preferred skills
Diploma or degree in Business or Automotive, proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
Responsibilities
Assess Aftersales capacity and facility development plans; conduct on-site dealer visits to assess performance and provide support; drive continuous improvement in customer experience and service retention; manage customer complaints and special incidents; guide dealers in implementing company policies and standards; monitor dealership action plans to address performance gaps.
Seniority
Mid-Senior, hands-on IC with regional oversight