Customer Success Manager
Core
Serve as a named resource and partner for customer organizations, acting as a technical resource for day-to-day operational needs and managing major customer incidents.
Role type
Customer Success Manager (Technical)
Builds
Customer adoption, utilization, and trust in Ping's cloud identity platform.
Domain
Cybersecurity, Identity and Access Management (IAM), Cloud Services
Required skills
Customer Success management, IT system consulting and implementation, Cloud solutions architecture, CRM systems (SFDC, Gainsight), Technical aptitude, Data analysis
Preferred skills
Experience with identity management, Proactive risk identification
Responsibilities
Manage major customer incidents and communications, Analyze customer data to identify trends and risks, Act as the voice of the customer internally, Monitor adoption and utilization trends, Provide proactive guidance on product features, Travel to customer sites as needed