Strategy & Operations - Launch
Core
Lead the end-to-end launch of new, complex transportation services and transit network transformations in high-visibility markets, managing technology implementation, operational setup, and a 30+ frontline team.
Role type
Principal Strategy & Operations Leader (Launch)
Builds
New public mobility services and operational systems from the ground up
Domain
Transportation / Public Mobility / Operations
Required skills
Operational strategy, team leadership (30+ people), stakeholder management, performance data analysis, cost efficiency optimization, product roadmap influence, risk management, process design
Preferred skills
Experience in consulting, tech, or client-facing roles, adaptability to rapid change
Technologies
None explicitly stated
Responsibilities
Own and manage launch of new Via services from technology implementation to operational setup; Define and manage KPIs for on-time performance, rider satisfaction, safety, and cost efficiency; Lead a 30+ team of field operators and drivers including hiring and coaching; Own relationships with transit agency partners and community stakeholders; Drive continuous improvement in vehicle operations and maintenance; Influence the product roadmap for new product lines
Seniority
Principal, hands-on leadership