General Manager of Launch
Core
Lead the end-to-end launch of new complex transportation services, managing technology implementation, operational setup, and a 30+ frontline team in high-visibility markets.
Role type
General Manager of Launch (Operations & Strategy)
Builds
New transit network services and operational systems
Domain
Transportation / Mobility / Public Transit
Required skills
Operational strategy, team leadership (30+ people), stakeholder management, performance management, cost efficiency, product roadmap influence, risk management, process design, multi-tasking, adaptability
Preferred skills
Experience in consulting, strategy, or tech with client accountability
Technologies
N/A
Responsibilities
Own and manage launch of new Via services from technology implementation to operational setup; Define and manage KPIs for on-time performance, rider satisfaction, safety, and cost efficiency; Lead a 30+ team of field operators and drivers including hiring and coaching; Own relationships with transit agency partners and community stakeholders; Drive continuous improvement in vehicle operations and maintenance; Influence the product roadmap for new product lines
Seniority
Senior, hands-on IC leader