Analista de Sistemas Pleno
Core
Build and improve business processes through ServiceNow by translating business needs into scalable workflows, automations, integrations, and technical solutions.
Role type
Mid-level ServiceNow systems analyst and low-code developer
Builds
Scalable workflows, automations, integrations, portals, mobile applications, and chatbots on the ServiceNow platform
Domain
IT Service Management (ITSM) / Low-code development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise, low-code development, JavaScript, SOAP and REST API integrations, data modeling, business process analysis
Preferred skills
Experience with portals, mobile applications, and chatbots
Technologies
ServiceNow, JavaScript, SOAP, REST
Responsibilities
Analyze business processes and translate requirements into system rules and technical specifications; Build and customize workflows, automations, and solutions within the ServiceNow platform; Develop and monitor integrations between ServiceNow and other systems; Model data, entities, and relationships based on business processes; Identify opportunities for automation and integration; Contribute to initiatives involving portals, mobile applications, and chatbots
Seniority
Mid-level, hands-on IC
