Customer Success Director, Public Sector
Core
Serve as a trusted advisor to Public Sector clients, driving product adoption, renewals, and upsells for a financial data API platform.
Role type
Senior IC Customer Success Director (Public Sector)
Builds
Secure real-time API platform for payroll account access, income/employment verification, and direct deposit switching.
Domain
Financial technology + Public Sector/Government
Deliverable
production ML models | product features
Required skills
Strategic account management, client onboarding and implementation, training program delivery, business review execution, partnership with sales for renewals/upsells, RFP and procurement bid support, customer feedback documentation, adoption metrics monitoring, government process navigation, data privacy/security compliance navigation
Preferred skills
Experience with state and federal programs, procurement and bidding process familiarity, data/security standards knowledge, client escalation handling
Technologies
API platforms, payroll systems, verification tools
Responsibilities
Own relationships with strategic accounts post-sales, lead client onboarding and implementation, create and deliver training programs, execute onboarding for 8-10 strategic accounts, run periodic in-person business reviews, partner with sales on renewals and upsells, collaborate on RFP responses, document customer feedback and satisfaction, drive adoption and monitor usage patterns, navigate government procurement and compliance requirements
Seniority
Senior, hands-on IC
