Customer Success Management Manager - LATAM
Core
Own end-to-end commercial outcomes (payback, TPV uplift, coverage) for LATAM's High-Value Merchant portfolio and structure next-gen CSM motions.
Role type
Senior Customer Success Management Manager (Strategy & Team Leadership)
Builds
High-Value Merchant portfolio retention and growth strategies
Domain
Fintech / Payments
Required skills
Performance management, Hands-on leadership, Data analysis, Team development, Coaching, Strategic planning
Preferred skills
Payment operations, Fintech experience, Customer Success Management, Acquisition/Field Sales background
Technologies
Kiosk, Register+, invoicing platform
Responsibilities
Lead and develop Team Leaders and Key Account Managers; Design defensive playbooks against churn; Collaborate with Field Sales and Online Marketing; Ensure product changes are rolled out across the CSM book; Scale the CSM team.
Seniority
Senior, hands-on IC with team leadership
