Agente de Suporte I
Core
Provide personalized support to merchants via chat, WhatsApp, and phone calls to ensure a satisfactory and lasting customer experience.
Role type
Level I Customer Support Agent
Builds
POS solutions and payment processing services for small businesses
Domain
Financial Technology (FinTech)
Deliverable
client delivery
Required skills
Advanced computer knowledge, Office suite proficiency, clear verbal and written communication, emotional intelligence, adaptability, teamwork
Preferred skills
High school, technical, or higher education
Responsibilities
Handle customer inquiries via multiple channels, train clients on product features, collect and analyze customer feedback, suggest improvements to products or internal processes
Seniority
Entry-level