Product Support Analyst
Core
Provide product support to Japanese market customers, troubleshoot issues, and deliver practical solutions for Workato's enterprise AI automation platform.
Role type
Product Support Analyst
Builds
Customer support experience and knowledge base articles for Workato's automation platform
Domain
Enterprise AI automation / SaaS
Deliverable
client delivery
Required skills
Japanese (fluent, JLPT N1), English (reading/writing), IT troubleshooting, customer inquiry handling, incident tracking, cross-team coordination, documentation
Preferred skills
Integration/automation technology knowledge, business applications (Salesforce, Google Suite, QuickBooks, etc.), design-thinking approach
Technologies
Workato, Salesforce, Google Suite, QuickBooks, Infusionsoft, Dropbox, Box, Microsoft Outlook, Shopify, Xero, Marketo, ServiceNow, NetSuite
Responsibilities
Provide product support to Japanese customers, debug issues and propose solutions, track errors and action items, coordinate with internal/external teams, respond to user requests via email/ticketing, document solutions in knowledge base, share technical knowledge with team
Seniority
Junior to Mid-level (1-3 years experience or fresh graduate)
