Customer Support Agent with German and English
Core
Provide technical and financial support to customers via email and live chat for a global fintech trading platform.
Role type
Customer Support Agent (Fintech/Trading)
Builds
Customer satisfaction and platform operations for a global trading platform (via careerplan.io/jobs/89-006-12-F40-customer-support-agent-with-german-and-english)
Domain
Fintech / Online Trading
Deliverable
client delivery
Required skills
German (fluent), English (upper-intermediate to fluent), technical support, financial product knowledge, account management, security verification, user education
Preferred skills
Finance background, prior customer service experience
Responsibilities
Provide technical and financial support via email and live chat; Assist with software installation, account registration, and platform operations; Research and resolve client queries; Verify request details for security and accuracy; Educate users on financial instruments and trading services; Collaborate with team members to improve the product
